Rupesh Thakkar, a chief pharmacist for a primary care network in Solihull who also supports the Implementation Team in NHS England’s Transformation Directorate, describes how the repeat prescriptions feature on the NHS App helped to ease the pressure on primary care services in his area.
In April 2021 I was working as a chief pharmacist in a primary care network (PCN) with 7 co-located surgery sites. As a team, we regularly received phone calls from patients who wanted to order their repeat medications. There were also many calls to the surgery asking to change pharmacy nominations, checking if their prescriptions had been signed by the GP and checking if their prescriptions had been sent to the pharmacy.
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